Welfare rights support

Our dedicated Advocacy Officers, Alan Smith and Sheena Rohrer, provide free, independent, and impartial support for visually impaired adults, children, and families.

They can help with:

  • Universal Credit
  • Disability Living Allowance (for children)
  • Employment and Support Allowance (ESA)
  • Personal Independence Payment (PIP)
  • Income Support
  • Housing and Council Tax Benefit
  • Travel and leisure passes
  • TV Licence concessions

Alan and Sheena are here to help you navigate the benefits system, understand your entitlements, and support you with any difficulties or concerns you may face.

Home visits are also available on request.

Alan our advocacy officer sitting at his desk in front of his laptop, completing a universal credit form for a visually impaired adult
Our Advocacy Officer, Alan, sitting at his desk and filling in some paperwork. Alan has white hair and glasses, his desk has a laptop on it and and some piles of folders.

How to get in touch

The simplest way is to fill in our referral form, Alan or Sheena will then reply to you as soon as they can. If you are unable to access the form, you can also send us an email (please put ‘Welfare rights support’ in the subject line), or alternatively, please ring our Resource Centre (Monday to Friday) on 0151 652 8877.

Other ways we can help

Close up image of a man holding a woman's hands.

Emotional support

We provide individual counselling, group emotional support sessions, and individual peer support.

Three of our members enjoying taking part in a painting class.

Social and activity groups

Make new friends and talk to people who understand what you’re going through.

Elderly woman wearing glasses reading a computer tablet.

Technology to help with low vision

Learn new digital skills and find out about accessibility tools.